On August 15, 2012, our agency's website (which was in the middle of a complete redesign) was hit with a manual penalty by our friends over at Google.
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Here is a detailed report by founder Lewis Sellers, of how his web agency in the UK, Pinpoint Designs, got hit by a Google penalty without having consciously done anything tricky, and how it gradually found a way to get this penalization revoked.
Key takeaways:
But there is a lot more useful stuff in the article, including all the steps taken, tools used and what to do if Google says no to your Reconsideration Request.
Interesting. Useful. Informative. Resourceful. 8/10
Full article: http://www.seomoz.org/blog/lifting-a-manual-penalty-given-by-google-personal-experience